Return policy

To make any changes to your order after it has been completed, we will cancel the current order and will make a new order with the required changes within a period not exceeding 4 days from the date of making the order
If the order is canceled after 4 days, the advance payment may be deducted to compensate for the damage caused by the start of manufacturing the product.

You can check the product before paying to ensure the safety of the product.- Do not pay until you are sure that it is the one you chose for your home.- You can refuse to receive the product from the representative in the case of any defect or difference from the agreed upon without incurring any costs.- If a problem appears during the warranty period, it will be repaired or replaced if necessary.
The product is examined by the customer before the delivery representative leaves. Receipt of the product is considered an implicit acknowledgment of approval and that it is free from any technical defects that prevent the use of the product intended for it.
You can refuse to receive the product if it is defective or doesn’t meet the specification without paying any shipping charges. You can exchange and return any product within 15 days of delivery if the product is not identical or defective.

We do our best to deliver the best possible quality to your home, which is why manufacturers manufacture your product to order. The product you receive is specifically designed to fit your needs and can only be returned if it is damaged or not as specified.
If you request a return of your product due to damage or mismatching content, you will receive a full refund for your order.
If a product is returned without manufacturing defects, the customer will bear 15% of the product price in addition to the actual shipping cost of the product.

We encourage you to inspect the product upon delivery and refuse to receive it in the absence of any damage or mismatch with your order, • In case of any damage due to shipping, please contact us through the previously mentioned official communication channels within 24 hours of delivery to report it. Please take at least 3 photos of the damage and send them with your return request.
In case you change your mind, you can return the product within 14 days from the date of delivery only if the product accessories are complete, in the original packaging, and the product is in its original condition. (It does not apply to furniture and decoration products manufactured to order). • You can report missing parts / defective products that you received within 48 hours from the date of delivery stating the nature of damage / malfunction / shortage
Products can only be returned if installed by a technician (self-installation products are excluded. Ex: shelves, bathroom storage units, etc.) • Failure to apply any of the above points will be considered that you have accepted the product(s) / or your return request may be refused